Utility and city outreach that knows who you’re talking to.
GovCast is the autodialer and outreach app built for local government — especially water, wastewater,
and utilities. Shutoff campaigns, boil-water notices, and service updates are tied to real accounts
and service areas instead of generic contact lists.
Launch shutoff, delinquency, or conservation campaigns from real billing and service data.
Send boil-water and emergency notices to exactly the streets or pressure zones that are impacted.
Align outbound calling, SMS, and email with the rest of your OurGov ecosystem.
Feed outreach outcomes into the GovAI Layer to understand who is reached and who isn’t.
Built for water/wastewater and utilities first.
GovCast reflects the realities of utility billing cycles, service areas, and shutoff rules —
not just generic marketing automation. It’s designed so finance, customer service, and operations
can all trust the same campaign data.
What GovCast is
A resident-aware dialer built around real accounts and service areas.
GovCast uses your existing billing and service data — via PeoplePoint and Aqualy — to make sure the right
residents get the right messages at the right time, without you exporting and importing CSV files all day.
Shutoff & billing campaigns
Communicate with customers before, during, and after shutoff cycles.
Generate call lists from account status, meter reads, and billing cycles.
Send staged messages (reminder, final notice, shutoff confirmation) automatically.
Track which customers received calls, answered, or need manual follow-up.
Coordinate with customer service to reduce call volume and surprises.
Boil-water & emergency notices
Target only the affected neighborhoods, pressure zones, or service areas.
Use GIS and Aqualy data to define impacted areas during water quality events.
Launch campaigns that reach landlines, mobiles, and email where available.
Update messaging across operational periods without losing reporting continuity.
Coordinate with Guardian for incident context and infrastructure impacts.
Service updates & engagement
Go beyond emergencies — communicate everyday changes and opportunities.
Inform residents about construction, road closures, and planned outages.
Promote conservation programs, assistance programs, and payment plans.
Segment campaigns by customer type, route, or service characteristics.
Measure engagement and response over time, not just per campaign.
Who GovCast serves
Everyone responsible for getting the word out.
GovCast is built for the teams who actually have to make sure people know what’s going on —
from finance and customer service to operations and emergency management.
Finance & billing
Coordinate shutoff and delinquency outreach with fewer surprises and complaints.
Customer service
Respond with confidence because you can see exactly which messages customers received.
Operations & field crews
Align planned outages, hydrant flushing, and construction with proactive messaging.
Communications & leadership
Run consistent messaging that reaches the right residents, backed by real delivery data.
How GovCast fits into OurGov
GovCast is the broadcast arm of the OurGov platform.
GovCast doesn’t store a separate “marketing database.” It uses the same EntityID, resident,
and infrastructure data that power PeoplePoint, Aqualy, Guardian, and the rest of OurGov — and feeds
delivery outcomes back into the GovAI Layer.
Platform integration
Tied directly to residents, accounts, and infrastructure.
Use resident and account data from PeoplePoint to define campaign audiences.
Leverage compliance and event data from Aqualy for boil-water and monitoring events.
Coordinate with Guardian during emergencies for aligned public messaging.
Inform internal announcements in KnowGov with the same campaign data.
Respect RBAC and EntityID boundaries across all apps by design.
GovAI Layer & analytics
Outreach analytics that go beyond “call completed.”
Feed delivery and outcome data to the GovAI Layer at an aggregate, privacy-safe level.
Identify neighborhoods or customer segments that consistently don’t pick up or update contact info.
Support shutoff risk modeling and assistance program planning.
Measure the impact of outreach on complaints, payment behavior, and call volume.
Share anonymized outreach insights across agencies without exposing resident identities.
Pricing overview
Transparent pricing for real public-sector outreach.
GovCast is priced so that even small districts can run professional outreach,
while larger agencies can support high-volume campaigns without unpredictable spikes.
How GovCast is typically priced
Base subscription per agency or EntityID for campaign management and reporting.
Usage-based calling/SMS costs aligned with provider rates (e.g., Twilio-style pass-through).
Volume discounts based on expected call/message volume per year.
Multi-app discounts when bundled with PeoplePoint, Aqualy, or Guardian.
No extra “per-user” fees just to let customer service and operations see the data.
We can model expected campaign volume and help you plan predictable outreach budgets.
